Terms & Conditions

Definitions

1. 1.1

   Invelo Express or we: Invelo Express Design, a design subscription service of Invelo Agency, Schiedamsedijk 126a, 3134 KK Vlaardingen, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 75859009.

2. 1.2

   Client or you: the company or organization that requests a quote from us or takes out a subscription.

3. 1.3

   Subscription: the plan the client chooses (Solo Seat, Growth Seat or Bespoke) together with its billing option (rolling monthly, 3-month commitment or quarterly).

4. 1.4

   Request: one design task the client submits, for example a set of social media visuals, a banner set or a presentation.

5. 1.5

   Active task: a request our designers are working on at a given moment.

6. 1.6

   Deliverables: the final design files we deliver for a request.

7. 1.7

   Brand Memory System™: the environment in which we keep the client's brand guidelines, assets and preferences, so every request starts from the same brand knowledge.

8. 1.8

   In writing: on paper or by email, or through another electronic channel we both use.

When these terms apply

1. 2.1

   These terms apply to all offers, quotes, subscriptions and agreements of Invelo Express.

2. 2.2

   We reject the applicability of the client's own general terms and conditions.

3. 2.3

   Our services are intended for businesses. By taking out a subscription, the client confirms that it acts in the course of a business or profession.

4. 2.4

   An agreement is formed when the client accepts a quote in writing or electronically, or completes the checkout and pays the first invoice. Agreements and changes to them may be confirmed by email.

5. 2.5

   If documents contradict each other, this order applies:

   1. (1)the accepted agreement or order confirmation;
   2. (2)our quote;
   3. (3)these terms and conditions;
   4. (4)earlier correspondence between the client and us.

The service

1. 3.1

   The client may submit an unlimited number of requests. We work on them according to the number of active tasks in the plan: one for Solo Seat, two for Growth Seat, and the number agreed for Bespoke. Other requests wait in the queue in the order the client sets.

2. 3.2

   Revisions are unlimited. We revise a request until the client is satisfied, as long as the changes stay within the original brief. A brief that changes substantially counts as a new request.

3. 3.3

   Our average turnaround is 48 hours per request or revision round, counted on business days (Monday to Friday, excluding Dutch public holidays). Larger requests are delivered in stages, and we tell the client the expected timing. Turnaround times are targets, not fixed deadlines, and the time we wait for the client's input or feedback does not count.

4. 3.4

   We have a best-efforts obligation: we carry out the work to the best of our ability. Anything we say about possible results, such as how a design may perform in a campaign, is an indication only. We do not guarantee a specific result unless we have explicitly agreed that in writing.

5. 3.5

   The subscription covers the design work described for the chosen plan on our website or in the quote. Work outside that scope, for example development, print production or managing ad campaigns, is not included.

6. 3.6

   We only carry out work outside the scope after agreeing it in writing. It is charged at €125 per hour excluding VAT, or at a fixed price we quote in advance. We are not obliged to accept additional work.

7. 3.7

   We may involve freelancers or other third parties in the work, and we remain responsible for their part. Costs of third-party materials, such as stock images, font licenses or printing, are only charged after the client has agreed to them.

8. 3.8

   We use AI-assisted tools in our design process. Every deliverable is directed, edited and checked by our designers. Elements generated mainly by AI can have limited copyright protection, so we cannot guarantee that such elements are exclusive to the client.

9. 3.9

   The client can add seats at any time to run more requests at once. Each extra seat follows the price and billing option of the chosen plan, and we confirm the start date and first invoice by email.

What we need from you

1. 4.1

   The client provides clear briefs, the brand materials we need and timely feedback. Delays caused by missing or late input may push back delivery.

2. 4.2

   The client guarantees that it has the right to use all materials it gives us, such as logos, photos, fonts and texts, and indemnifies us against claims from third parties about those materials.

3. 4.3

   The client checks every deliverable before using, publishing or printing it, including texts, spelling, dimensions, prices and legal claims. Once the client has approved or used a deliverable, we are not liable for errors the client could reasonably have spotted.

4. 4.4

   The client is responsible for how it uses the deliverables, including compliance with advertising rules, trademark law and the policies of platforms such as Meta, Google and LinkedIn.

5. 4.5

   If one of our people works at the client's location, the client provides a safe and healthy workplace that meets all applicable health and safety rules.

Prices and payment

1. 5.1

   All prices are in euros and exclude VAT and other government charges. The prices on our website or in the quote at the time of ordering apply.

2. 5.2

   Subscriptions are paid in advance. Rolling monthly and 3-month commitment plans are billed at the start of each month. Quarterly plans are billed once, upfront, for three months.

3. 5.3

   Payment is due at the start of each billing period. Where we send an invoice instead of collecting payment automatically, the payment term is 14 days from the invoice date. The client agrees to receive invoices electronically.

4. 5.4

   If a payment is late, we may pause work on all requests until it is received. The client then owes the statutory commercial interest (article 6:119a Dutch Civil Code) and the extrajudicial collection costs allowed by law. A pause caused by late payment does not extend the billing period.

5. 5.5

   We may change our prices with at least 30 days' notice by email. For 3-month commitment and quarterly plans, the price stays the same until the end of the current term. On a rolling monthly plan, the client may cancel before the new price takes effect.

6. 5.6

   Unused time, unused active tasks and unsubmitted requests are not refunded or carried over, unless the law requires otherwise.

Term, renewal and cancelling

1. 6.1

   A rolling monthly plan continues from month to month. The client can cancel it at any time before the next billing date, and it ends when the month already paid for ends. Part-months are not refunded.

2. 6.2

   A 3-month commitment or quarterly plan runs for a fixed term of three months and cannot be ended early. It renews automatically for another three months on the same billing option, unless the client cancels at least 14 days before the current term ends.

3. 6.3

   The client cancels by emailing info@inveloagency.com. We confirm every cancellation by email.

4. 6.4

   The client can upgrade to a larger plan at any time. A move to a smaller plan or a different billing option takes effect from the next billing period or, on a fixed term, from the next term.

5. 6.5

   If the client does not meet its obligations, or does not meet them properly or on time, or in case of bankruptcy, suspension of payments, attachment or liquidation of the client, we may suspend the work or dissolve the agreement in whole or in part. We do not owe any compensation for this and keep all our other rights. In that case, the fees for the rest of the current fixed term become due immediately and in full.

6. 6.6

   When a subscription ends, work in progress stops. The client keeps all deliverables that were completed and paid for. We keep the client's brand files for the period set out in our Privacy Policy, so a returning client can pick up where they left off. The client can ask us to delete them sooner.

Liability

1. 7.1

   If we fall short in our work, the client must first give us written notice of default, describing the shortcoming in detail and giving us a reasonable period of at least 14 days to put it right. Complaints about a deliverable must reach us within two months of its delivery. Our first obligation is to correct or redo the work.

2. 7.2

   Our total liability for direct damage is limited to 50% of the fees the client paid us in the three months before the event that caused the damage, with a maximum of €2,000.

3. 7.3

   We are not liable for indirect damage, such as consequential damage, lost profit, lost savings, damage from business interruption or reputational damage.

4. 7.4

   We are not liable for errors in deliverables the client has approved or used, for materials supplied by the client, for changes or outages at third-party platforms, printers or software providers, or for loss of files the client stores itself.

5. 7.5

   The client indemnifies us against claims from third parties that suffer damage in connection with the agreement, where the cause lies with anyone other than us.

6. 7.6

   We are not liable for delays or failures caused by circumstances beyond our reasonable control, such as outages of internet, hosting or software providers, government measures or natural disasters.

7. 7.7

   The limitations in this article do not apply if the damage is caused by intent or deliberate recklessness on the part of our management.

Intellectual property

1. 8.1

   The copyright and other intellectual property rights in the final deliverables pass to the client once the fees for the billing period in which they were delivered have been paid in full. Dutch law requires a separate deed for this transfer. We sign that deed, electronically if the client prefers, at the client's first request.

2. 8.2

   From full payment until the deed is signed, the client has an exclusive, perpetual, worldwide and royalty-free license to use, change and publish the final deliverables. Until full payment, the client may not use them.

3. 8.3

   The following remain ours and do not transfer: our tools, templates, working methods and the Brand Memory System™, and concepts the client did not choose. Third-party materials, such as fonts, stock photos and icons, stay subject to their own license terms. We tell the client when a separate license is needed.

4. 8.4

   We may show deliverables in our portfolio and marketing, but not before the client has made them public itself. We will not do so if the client objects in writing or if confidentiality has been agreed.

5. 8.5

   We may use the general knowledge and experience we gain during the work for other clients, without sharing the client's confidential information.

6. 8.6

   Quotes, proposals and other documents we provide are for the client's own use. The client may not publish them or share them with third parties without our written permission.

Confidentiality

1. 9.1

   Both parties keep confidential any information they share before, during or after the agreement if it is marked as confidential, or if the receiving party knows or should reasonably understand that it is confidential.

2. 9.2

   Both parties impose the same obligation on their employees and on third parties they involve in the work.

3. 9.3

   How we handle personal data is described in our Privacy Policy.

Our team

1. 10.1

   During the subscription and for one year after it ends, the client may not employ, or directly or indirectly engage, people who work for Invelo Express, including freelancers who worked on the client's account, without our written permission.

2. 10.2

   If the client breaches this, it owes us an immediately payable penalty of €50,000 per breach. If that penalty turns out not to be payable, the client owes us reasonable compensation for the costs we invested in recruiting, placing and training the person concerned.

General provisions

1. 11.1

   Every legal relationship with Invelo Express is governed exclusively by Dutch law.

2. 11.2

   Disputes are submitted to the competent court in Rotterdam, unless the law requires otherwise. We will always try to solve a disagreement together first.

3. 11.3

   If a provision of the agreement or of these terms turns out to be invalid, the rest remains in force. The parties then agree a new provision that comes as close as possible to what the original intended.

4. 11.4

   We may change these terms. We announce changes by email at least 30 days before they take effect, and they apply from the next billing period. A client who does not agree may cancel before the changes take effect.

Contact

Questions about these terms, your subscription or an invoice? Get in touch.